Refund Policy

Every order shows the final price before you confirm. If the network rejects the purchase or the recipient never receives the bundle, the exact amount is returned to your wallet automatically — no claim form, no waiting.

We auto-refund wallet payments in these cases:

• The provider returns an error before crediting the line;
• The recipient doesn't receive the bundle after confirmation;
• Your wallet was debited twice for the same success message;
• A scheduled order failed because credit ran out.

If we can't match an alert within 24 hours, or the credited amount is wrong, we'll refund the difference to your wallet or your bank within 2 working days.

Open the order from your history, tap "Report a problem", and tell us what happened. We settle almost every case within minutes and always within one business day.

We can't refund a recipient who changed their mind after the bundle was delivered, or a wrong number you entered. Double-check the recipient before confirming.